Our Services
The Community Health Center of Franklin County has many services that support the care provided by members of our team. We recognize that seemingly small barriers can present major obstacles in getting the care that is needed, so we are always thinking and implementing programs to meet the needs of those in our community who are seeking our care. Read more below about some of our established services that reflect identified needs in Franklin County.
24 Hour Coverage
Our providers offer telephone and hospital coverage for our patients 24 hours a day, 365 days a year.
Patients can call either the Greenfield medical office main number: (413) 325-8500 or the Orange medical office main number (978) 544-7800 and choose option 8 to be transferred to our 24 Hour Answering Service. There will be a click and a pause before being connected. The service will page the appropriate clinician on call. |
Children & Families
We offer a range of services to our pediatric patients to make it easier for all children to have the healthiest start possible. These services include childhood immunizations, the Reach Out and Read program to promote early literacy, Text4Baby to offer weekly progress messages throughout pregnancy and expedient access to WIC (Women, Infant, Children) services.
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Community Health Workers
Important to your overall health care, our Community Health Workers (CHW's) will look at barriers – what’s holding you back from making healthier choices. Our CHW's can assist you with help and referrals relating to food/dietary issues, housing, applying for disability, child care, fuel assistance, mental health, substance abuse, domestic violence, HIV/Hepatitis C education as well as other issues. When you choose to work with our CHW, you will have the opportunity to develop plans and goals for real world application.
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Dental Services
The Health Center provides preventive, restorative, and emergency dental care for children and adults. Services include exams, cleanings, sealants, fillings, extractions, including "wisdom teeth", root canal treatment and crowns, dentures, and other general dental procedures. Particular emphasis is placed on preventive services for children.
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Enrollment Assistance
Open Enrollment for Mass Health and Connector Care happens every year and we will post notices before, during and after that period so all are able to enroll. We are happy to assist our patients and anyone else in the community with applying for health coverage such as MassHealth, Commonwealth Care, Children’s Medical Security Plan, and Health Safety Net. Our staff work closely with SHINE Counselors to assist with navigating choices related to those eligible for Medicare. Click below for more information about our enrollment assistance services.
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Farmworkers
As a partner in the Connecticut River Valley Farmworker Health Program, we provide transportation, translation, assistance with health coverage in addition to evening hours on Mondays at our Greenfield Site so that all of our services are accessible to the area’s migrant and seasonal agricultural workers.
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Interpreting
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Medical Services
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We offer interpreting services in-person for those who speak Spanish. For all other languages we offer telephone interpreting.
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The Health Center offers high quality primary care, with an emphasis on preventive care and education. Our patients are offered a full range of primary care services, including physical exams, sexual and reproductive health care, urgent care, chronic disease management, diagnostic screenings, laboratory services as well as specialized care for Medically Assisted Treatment (MAT) for opioid, alcohol and stimulant use disorders.
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Outreach
The Health Center provides Outreach to Franklin County communities to assist people in accessing health care. We take part in many area events throughout the year. Feel free to check out our Facebook page to see what we're up to.
Patient Portal
When you sign up as a medical patient for our portal, you can access the following features:
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Transportation
We work to help patients lacking private transportation to access local transportation services such as FRTA fixed route service, Demand Response, Med Rides for Seniors and others so that all of our services accessible.
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