Meet Our Leadership Team

Jessica Strom started at CHCFC as the Director of Dental Operations in July 2015. Before that she spent 11 years at Hilltown Community Health Centers; 6 years as a Dental Hygienist and, prior to that, a dental assistant for 5 years. She has spent the bulk of her career in Public Health and is committed to the mission of federally qualified community health centers. In addition to her clinical work, she has participated on the Patient-Centered Medical Home Initiative, several quality improvement projects and committees, as well as a team leader for 2 different DentaQuest-sponsored learning collaboratives around reducing the incidence of Early Childhood Caries and building a Dental Quality Dashboard.

She also led an innovative, grant-funded project to establish an urgent dental clinic within the local hospital adjacent to the emergency department, a successful initiative that has since been featured as a best practice in emergency room diversion efforts. In August of 2017 she took over management of medical operations under the title of Clinical Operations Manager and in May of 2018 became Chief Operations Officer with the addition of Facilities Management. She has also served as the Compliance Officer since April of 2016.

In her tenure here she has earned a Bachelor of Science Degree in Dental Hygiene with a Business Management Focus from Mount Ida College in 2018, and completed a Health Center Management Certificate Program through Suffolk University and the Massachusetts League of Community Health Centers as of May 3rd, 2019.

Most recently she completed her Masters of Public Administration in 2021 from Suffolk University. In addition to her work with CHCFC, she is a volunteer board member for a sexual assault and domestic violence agency, served on the advisory council for MassHealth’s 1115 waiver proposing a primary capitation payment reform structure, and serves on the Massachusetts Health Care Quality and Safety Consortium through the Betsy Lehman Center as a member of the Leadership and Governance Task Force.

Mr. Hamilton has been the CIO and Director of Information Technology and Electronic Health Records for the past 8 years at CHCFC, having served the organization during the 11 years previous in a technology advisory capacity through Hamilton Technology Consulting.

Wes is an Information Technology Specialist with over 21 years of professional experience in the private and non-profit sectors, spanning industries including education, public services, retail, and healthcare. Following study of Computer Science at Colgate University, in 1997 Wes began a career in Information Technology as a Service Technician with an aptitude for platform-independent technical expertise, progressing rapidly to business technology integration services and systems and network consulting for a variety of clients throughout the Greater Pioneer Valley. Building on this experience, Wes transitioned to an exciting opportunity with the Western Massachusetts Regional Library System (WMRLS) as a Technology Specialist, and subsequently promoted to Technology Coordinator. In this role spanning 13 years, Wes provided consulting, training, and technology planning services, as well as direct assistance with systems and networks, public access computing, and information security to libraries throughout Western MA. He developed code and database systems in production for regional and statewide services, and facilitated grants and projects to bring enhanced technology equipment and high-speed internet to dozens of smaller communities. In recognition of these efforts, Wes was dispatched to an American Libraries Association taskforce in Denver, CO to help shape the future of broadband and equal access connectivity for citizens in libraries nationwide.

In a parallel capacity providing consulting, implementation, and maintenance services for a variety of primarily non-profit and healthcare clients, Wes engaged with CHCFC beginning in 2001 for the establishment of a new technology environment, followed by activity in 2006 to plan and manage the infrastructure related to a multi-site FQHC expansion. With Electronic Health Records on the horizon, Wes joined the CHCFC team full time in 2010, and has since provided tireless technical guidance and leadership to enable the successful selection, adoption, implementation, and optimization of Electronic Medical and Dental Records. Building on the Electronic Health Record platform, Wes contributed additional technology improvements and reporting mechanisms as part of a clinical transformation team effort, culminating in the recognition of CHCFC as a Patient Centered Medical Home in December 2013.

In his role as CIO, Wes maintains active technical and interdisciplinary interests to achieve organizational transformation and staff development in the areas of business intelligence, clinical decision support, clinical quality metrics, data visualization, interoperability, open source systems, population health, and information security. He continues to be an important part of CHCFC’s success going forward, with a focus on healthcare transformation and quality.

Ms. Heidenreich has been employed with the Community Health Center of Franklin County since 2013. She brings six years’ experience as a family nurse practitioner, as well as a background in epidemiology, computer science, and hospital and community health nursing. She expanded her role at CHCFC in January 2016 to include the administrative and leadership duties of Chief Medical Officer.

Ms. Heidenreich graduated with a Master of Science in Nursing Degree from the University of North Carolina, Chapel Hill. She completed her Bachelor of Science Degree in Nursing at the University of Massachusetts, Amherst, as well as a Bachelor of Arts Degree in Computer Science from Smith College in Northampton, MA.

Ms. Heidenreich is responsible for overseeing the medical staff, both the physicians and nurse teams. She oversees quality of care, peer review, and performance management. Maria works closely with the CEO on the retention and recruitment of staff clinicians all in accordance with the board’s strategic plan.